Shipping Policy

Shipping Policy

Last Updated: July 1, 2026

At Health Hub, we aim to deliver your order safely and as quickly as possible. Please review our shipping policy below.

1. Order Processing

  • Orders are typically processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During promotional periods or high order volumes, processing times may be slightly longer.

2. Shipping Time

Estimated delivery times:

  • Metro Cities: 2–5 business days

  • Other Cities & Towns: 3–7 business days

  • Remote Locations: 5–10 business days

Delivery times are estimates and may vary depending on courier availability and your location.

3. Shipping Charges

Shipping charges are calculated during checkout based on:

  • Delivery location

  • Order weight

  • Product dimensions

From time to time, Health Hub may offer free shipping promotions on eligible orders.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS containing your tracking number and courier details.

You can use the tracking information to monitor the progress of your shipment.

5. Delivery Attempts

Our courier partners will make delivery attempts according to their standard procedures.

If delivery cannot be completed due to an incorrect address, recipient unavailability, or failure to accept the package, additional shipping charges may apply for re-delivery.

6. Shipping Restrictions

Currently, we ship within India. Availability for certain locations may vary depending on our courier partners.

For international shipping inquiries, please contact our customer support team before placing your order.

7. Delays

While we strive to deliver every order on time, delays may occur due to circumstances beyond our control, including:

  • Severe weather conditions

  • Natural disasters

  • Public holidays

  • Transportation disruptions

  • Courier service delays

  • Government regulations or restrictions

We appreciate your patience in such situations.

8. Damaged or Missing Packages

If your package arrives damaged or appears to have been tampered with:

  • Take clear photos of the package before opening it.

  • Contact us within 48 hours of delivery.

  • Include your order number and photographs when contacting our support team.

We will investigate the issue and work toward an appropriate resolution.

9. Incorrect Shipping Information

Please ensure your shipping address, phone number, and postal code are accurate before placing your order.

Health Hub is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

10. Split Shipments

If your order contains multiple products, they may be shipped separately depending on product availability or warehouse locations. You will receive tracking information for each shipment, where applicable.

11. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Health Hub

📧 Email: support@healthhub.com

🕒 Customer Support: Monday – Saturday, 9:00 AM – 6:00 PM (IST)

We are committed to providing a smooth and reliable delivery experience for every order.